But first, a note about uploading and posting information on the Site:
At the time you register for a teehouse account, you will choose and provide us with an email address and password. When you upload a design, post a comment or message on the Site, provide information in connection with features such as fan clubs, wish lists, forums, member profiles, reviews and recommendation your user name may be visible to other users.
Additionally, if your comment or message contains personal information and is posted by you in a page that is accessible to the public, third parties may make note of the information and you may receive unsolicited messages from other parties as a result. If you provide us with personal information about other individuals, you must ensure that they are aware or will be made aware that the information is being provided to us, the types of organisations to which we may disclose the information and how they can access the information. If the information you are providing is health information or sensitive information (as defined by the Privacy Act 1988 Cth) you must first obtain the individual's consent to disclosing the information to us.
What information do we collect?
Information provided by you:
You may provide us with certain personally identifiable information when you:
- register for a teehouse account;
- order products or gift certificates
- request customer support or send us any other communication;
- sign up for newsletters, email alerts, and special offers
- enter sweepstakes or contests;
- sign up for, or redeem, special offers;
- respond to surveys;
- use our Email-to-a-Friend or Refer-A-Friend features; and
- approve your child's request to open a teehouse account in accordance with The Children's Online Privacy Protection Act of 1998 (COPPA).
Such information may include your name, email address, billing address, shipping address, and credit card number. You may also provide us with information about other people, such as their email addresses, if you email a product to a friend or refer a friend to the Site or our promotions.
Information collected by Cookies:
We may work with other companies who place cookies or web beacons on our website. These companies help operate our websites and provide you with additional products and services. They are subject to confidentiality agreements with theteehouse and other legal restrictions. theteehouse does not permit any of these companies to collect personal information using cookies or web beacons on our websites. Certain functionalities related to the provision of additional products and services require marketers to share website usage information about visitors to the Site, who have received a targeted promotional campaign, with a reputable third-party advertising company for the purpose of targeting future campaigns and upgrading visitor information used in reporting statistics. To this end, theteehouse’s third-party advertising company makes a note of some of the pages you visit on the Site through the use of pixel tags.
Information collected by Web Beacons and Log Files:
theteehouse collects certain non-personally identifiable information through the use of web beacons and log files. Such information may include your IP address, browser type, site usage, and whether you opened emails you received from us.
Information collected through product reviews:
You may choose to submit a product review. If you post a review, we may ask for certain information to validate your review such as email address, photo, and your city/state/country of residence. If you submit a review, we may publish your geographic location or other anonymous information but your email address will be kept private. Additionally, any personally identifiable information that you submit as part of the review can be read or used by other visitors to the Site. We are not responsible for any personally identifiable information that you choose to submit as part of your review. We believe you can post a helpful review without disclosing any personal information.
How do we secure your information?
When you place orders or access your account information, we use commercially reasonable and generally-accepted technological safeguards to secure any information we collect about you. The secure server software (SSL) we use encrypts all information you input before it is sent to us. In addition, your teehouse account information is password-protected for your privacy and security. You should always take steps to protect the confidentiality of the password you select. It is important for you to protect against unauthorized access to your password and to your computer. Be sure to sign off when you finish using a shared computer.
You may also choose not to provide us with certain information, but that may result in you being unable to use certain features of our website because such information may be required in order for you to register as a member; purchase products or services; participate in a contest, promotion, survey, or sweepstakes; ask a question; or initiate other transactions on our website.
We work very hard to protect your privacy, but we do not promise, and you should not expect, that your personal information or private communications will always remain private. While we use industry-standard precautions to safeguard your personal information, we cannot guarantee complete security.
How do we use your information?
We use the personally identifiable information you provide to:
- provide the features and functionality of the Site;
- fulfill your requests for our products and services;
- pay earnings;
- communicate with you about the status of your orders and other inquiries about our products and services;
- send you information about our products and services;
- for our internal business purposes, such as data analysis, audits and so forth;
- help us create content that is most relevant to you; and
- provide notices about the results of sweepstakes, contest, and other promotions.
We use your email address to communicate with you about your account and to send you certain notification emails. You can change the frequency of those emails in your teehouse account settings.
When you purchase products from theteehouse Website, we may use your email address or other personally identifiable information to send marketing messages and notifications from time-to-time whether or not you created an account with us. You may unsubscribe or change the frequency of email notifications on the Account Settings page in "MyAccount."
If you email a product to a friend or refer a friend to the Site or our promotions, we will use your friend's email to send them the e-mail you requested. Your friend's e-mail addresses will only be used for this purpose unless permission is otherwise granted.
We use non-personally identifiable information to monitor the use and performance of the Site so that we can learn more about how people use the Site which helps us improve our products and services and significantly enhance your experience on our website
Does theteehouse disclose the information it collects to outside parties?
Generally, theteehouse does not share personal information about you with other people or nonaffiliated companies without your consent except that:
If you sign up for a promotion (e.g., a contest or sweepstakes offer) or enroll in a service we offer in partnership with a third party, we may provide information (such as your name, email address, and account activity) to such third parties.
theteehouse provides its sellers with the first name and city/state/country of residence of theteehouse customers who have purchased such seller's products.
theteehouse may also release information (including your name, addresses, telephone number, and account activity) when we, in our sole discretion believe that such release is necessary or appropriate to:
- comply with law;
- comply with subpoenas, warrants, court orders, government investigations, or other legal process;
- enforce or apply the terms of any of our user or license agreements;
- investigate or respond to allegations of fraud, intellectual property infringement, or other unlawful activity
- investigate fraud or similar claims;
- protect the rights, property or safety of theteehouse, our users, or others.
- to protect our operations; or
- to permit us to pursue available remedies or limit the damages that we may sustain.
In the event that theteehouse is acquired by, or merges with, another company theteehouse reserves the right to transfer all information we have collected from our users in connection with such acquisition or merger.
theteehouse may disclose non-personally-identifiable information to third parties in aggregate form to potential business partners and investors.
theteehouse may use third party service providers to place ads on our behalf across the internet and sometimes on the Site. They may collect anonymous information about your visits to our Site, and your interaction with our products and services. They may also use information about your visits to this and other websites to target advertisements for goods and services. This anonymous information is collected through the use of a web beacon, which is industry standard technology used by most major sites. If you would like more information about this practice and to know your choices about not having this anonymous information used by our third party service providers, please contact us.
In addition, theteehouse is a dynamic marketplace with a great number of branded products and content. We will offer our users the opportunity to opt-in to receive emails, notifications of promotions and the like offered by our partners from such partners. You have the right to decline to opt-in to take advantage of this service.
What about children's privacy?
We respect children’s privacy. We do not knowingly or intentionally collect personal information from children under the age of 13. If you are under the age of 13, please do not submit any personal information to us, and rely on a parent or guardian to assist you. Children under the age of 13 are allowed to upload graphics and images and to order products with their parent's consent. To order products, the child must indicate his or her age, submit his or her name and his or her mailing address and shipping address if different from the mailing address together with a valid credit card number. In addition, in order to generate custom postage, we must collect and record the following information: the date and time of the custom postage order, a unique order i.d., the amount of postage ordered in the transaction, and the post code of the recipient of the custom postage. This is the only information collected from a child.
Contact us by sending an email with Parental Notification in the subject line
How can I change, delete, or update my information?
Most of your account information can be changed in the My Account section of the Site. If you have any questions about what information is stored or would like to obtain a copy of such information, please contact us. After receiving proof of your identity, we will provide the information to you, and you may request that we delete or change any or all of the information.